Client Support Assistant

QUALIFICATIONS

1. Duties and Responsibilities:

1.1 Follow up with support queries via telephone, email and live chat.
1.2 Use company CRM system to respond to tickets and communicate tasks and bugs to the development team
1.3 Bug testing and checks of Pandora Products.
1.4 Be in contact with the Account Manager– to discuss support reports regarding specific clients
1.5 Producing client support reports and provide to Account Manager in the UK
1.6 Be in contact with the Development Department in the Bursa Ulutek Office.
1.7 Keep up to date with latest software products in the market through market research
1.8 Testing for bugs within new developments
1.9 Ensure quality of service by developing a thorough and detailed knowledge of technical specifications and other features of the company’s software
1.10 Communicating Updates/bug fixes to our account managers and marketing department 

2. Technical Experience
2.1 Proficient in MS Office Products (Excel, Word, MS Outlook, MS Powerpoint.
2.2 Experience with CRM software. 

3. Professional 
The post-holder will:
3.1 Will help promote efficient working procedures and practices between all Departments within Pandora X Ltd.
3.2 To commit to a process of appraisal and supervision which is based on support and development.
3.3 At all times, treat everyone with dignity and respect, valuing and respecting patients and staff as individuals and being committed to the equality of opportunities for all, embracing diversity.
3.4 To be responsible for themselves and others in relation to managing risk, health & safety and to work within the Policies & Procedures.
3.5 To be responsible for the creation, maintenance and storage of records in accordance with Policy and Procedures and the requirements of the Data Protection Act, and other relevant statutory requirements including information governance. Training will be provided in appropriate information management for the post.
3.6 To maintain confidentiality of information in accordance with Policy and Procedures. The post holder may access information only on a need to know basis in the direct discharge of duties and divulge information only in the proper course of their duties.
3.7 To conform at all times to the Policies and Procedures of the company.
3.8 To be flexible and adaptable and undertake any other appropriate roles and responsibilities as requested and required. 

This Job Description is an outline and account of the main duties required to carry out the role. It will be reviewed periodically and may be subject to amendment to reflect the changing needs of the organisation